This guide explains how to set up the Point of Sale (POS) on the EVENT Live Website and how to use EventLive App on the Mobile or the Tablet with Android/IOS App during your event.

From creating POS ticket channels to accepting payments and printing receipts, this article ensures you’re fully equipped to handle event-day sales efficiently.

POS Setup (Website Page)

For products to appear on the Checkout Tab of the Mobile App, you must first set the POS on the EVENT Live Website first. This setup includes:

• Creating POS Ticket Channels

• Adding products to POS Channels

• Configuring POS settings

I. Creating POS Ticket Channels

1. Go to your Event Dashboard on the EVENT Live Website

2. Click Tickets on the side panel and select Ticket Channels

3. From the Ticket Channels options row, select Point of Sale

4. Click Create Ticket Channel

5. Fill out the required fields:

   • Name

   • Layout Type

     • List

     • Grid

6. Click Save

You can create multiple POS Channels to better organize your products.

For example, you may want to separate channels for Event Tickets, Food, Drinks, or Merchandise. This makes it easier for staff to navigate and for customers to check out quickly.

To create additional POS Channels, simply repeat Steps 4 and 5.

[insert a side-by-side video showing What is Setup in the Website vs How it Appears on the Mobile App]

II. POS Channel Management

The POS Channel page provides several tools to help you manage how your POS appears on the Mobile App.

POS Channel Tools

1. Status Button: Enable or disable a POS Channel without deleting it. This lets you temporarily hide a channel from the Mobile App whenever needed.

2. Delete Button: Permanently removes the POS Channel. Use this with caution, as deleted channels cannot be recovered.

Item Tools

1. Add Items: Select and add a product to the POS Channels.

2. Reorder Items: Arrange items in the order you want them to appear on the Mobile App. Items display from top to bottom.

3. Delete Button: Removes a specific item from the POS Channel.

III. Adding Products to POS Channels

1. Click the POS Channel you want to add products to

2. Click Add Items

3. Select the product you want to include

4. Click Add Item if adding multiple products

5. Repeat as needed

6. Click Save

IV. POS Configuration

1. From the side panel, click Settings

2. Select POS Configuration

3. Toggle POS Email Sending Status on or off

4. Toggle Tip Collection on or off to provide customer the option to send tip. Click Edit to customize tips:

   • Choose Percentage or Fixed Amount

   • Set the tip value

📌 Note: On the Mobile App, staff can also customize the tip value during checkout.

[insert a side-by-side video showing What is Setup in the Website vs How it Appears on the Mobile App]

Checkout Process on the Mobile App

Once your POS is set up on the website, you’re ready to process orders using the EVENT Live Mobile App. This section covers how to select products, accept payments, and issue receipts during checkout.

I. Selecting Products

1. Open the EVENT Live Pro App.

2. On the Event Tab, search for and select your event

3. On the bottom main panel, tap the Checkout Tab

4. The Checkout page will display all the POS Channels you created

   • Swipe or tap between channels to view available products

   

5. Tap the information icon to view product details

6. Tap Add or click the product to add it to the cart

7. Manage selected products:

   

   1. Use + / − buttons to adjust quantities

   2. Use Clear Order to remove all items

8. Once ready, tap Checkout

II. Payment

1. Review the order details

2. If applicable, tap Have a promo code? to apply a discount

3. Select a payment method:

   

   • Card Entry – manually enter card details

   • Comp – complimentary order

   • Cash – full cash payment

   • Card Reader – tap-to-pay using a connected device

4. If Tip Collection is enabled, the Tip Page will appear

5. Complete the payment based on the selected method

6. After payment confirmation, choose a receipt option:

   

   • Receive Receipt

   • No Receipt

III. Printing of Receipt and Checking-in of Orders

If Receive Receipt is selected, you may:

1. Print or Send Receipt

   

   • Email

   • Text

   • Print Physical Copy

     • Requires a Bluetooth-connected printer

     • Location services must be enabled

2. Print Tickets

   

   • Prints physical tickets

   • Requires Bluetooth-connected printer and Location must also be enabled

3. Check-in Tickets

   

   • Tap Check-in

   • Confirm check-in to complete the process

✅ Why Point of Sale Matters

• Speeds up checkout: Helps staff complete sales faster and reduces long lines.

• Keeps products organized: Groups tickets and items into clear categories like Food, Drinks, and Merchandise.

• Reduces mistakes: Clear product listings and pricing help avoid checkout errors.

• Supports multiple payment options: Allows customers to pay by card, cash, comp, or card reader.

• Tracks sales automatically: Every transaction is recorded for accurate reporting and review.

• Creates a professional experience: Receipts, tipping options, and quick check-in make events run smoothly.