Some events require more than a standard entry setup. If your event has multiple entrances, VIP sections, staff-only areas, backstage restrictions, different scan limits per group, or tickets that allow unlimited re-entry, you’ll need Custom Access Control.
What You Will Learn
By the end of this guide, you will understand how to:
Create an Event Access Control Map (your master access plan)
Create Access Control Areas (venue areas/sections like GA, VIP, Staff)
Create Access Control Pools (rules for ticket permissions)
Link tickets to the correct access control pools
Set entry and exit limits in areas for each pool
Set remaining Scan colors (if you are allowing multiple scans)
Ensure scanning works correctly onsite
This guide will walk you step by step through creating a complete access control system so you can manage your event smoothly and securely.
Customizing Access Control
Below is the steps to configure a customized Access Control:
I. Creating Control Maps
Control Map is the overall access map setup for your event. In simple terms, A Control Map is the master container that holds all access rules for your event.
On your event dashboard, click Acess Control from the side panel
On the far right side of the screen, click Create Control Map.
Enter a descriptive Control Map name that includes the venue type or venue name — for example: Garden, Park, or Pier.
Make sure the name clearly identifies the location for easier management later.
II. Creating Control Area
A Control Area refers to a specific part of your venue where access is managed. Each entry point that you want to control separately should be created as a Control Area. Each Control Area must have an actual entry point where tickets, wristbands, or credentials will be scanned.
Examples:
General Admission (GA) Section
VIP Section
Stage / Backstage
Staff Area
Select the Control Map you created earlier from the dropdown
Enter the name of the Control Area (e.g., GA Area, VIP Area, Stage, Console, etc.)
Add a description if necessary
⚠️ Important: Make sure the correct Control Map is selected during creation. This cannot be edited after the Control Area has been created.
You have now successfully linked your Control Areas to the Control Map.
III. Creating Control Pools
A Control Pool defines what a ticket holder is allowed to access. This is where you categorize all groups of people in your venue and limit which areas they can enter.
Examples:
GA Ticket Holders
VIP Ticket Holders
Artists
GA Staff
VIP Staff
Technical Staff
Photographers
⚠️ Important:
All groups (including staff and artists) must have tickets created for them. You may create free tickets (zero price value) via: Ticket > Create Ticket
Enter the Control Pool name (e.g., VIP Ticket Holders)
Add a description if needed
IV. Linking Ticket to Control Pool
After creating your Control Pools, you need to assign tickets to them.
Example:
GA Ticket Holders → GA Tickets
VIP Ticket Holders → VIP Tickets
GA Staff → GA Staff Tickets
Make sure tickets are linked correctly to avoid access issues.
V. Linking Control Pools to Control Areas
This step determines who can access which areas.
A Control Pool can be linked to multiple Control Areas.
Example Scenario:
VIP guests may need to pass through the GA Entrance before reaching the VIP Area. This means:
VIP Control Pool must be linked to GA Control Area
VIP Control Pool must also be linked to VIP Control Area
To put it, you can simply ask the questions:
Who can enter the GA Area?
Who can enter the VIP Area?
Who can access the Stage?
Who can enter the Console?
After assigning Control Pools, the Scan Configuration field will appear.
Positive numbers (1, 2, 3…) = Limited number of scans
-1 = Unlimited scans
You can set:
Number of entries per day
Number of exits per day
VI. Optionally, Setup Scan Color
Scan colors help staff and guests quickly see how many scans remain — similar to a phone battery indicator.
Example Setup:
4 Scans – Blue → Plenty of scans remaining
2 Scans – yellow → Half consumed, this color will come up when guest is allowed to come in two more time
1 Scan – Orange → Last scan before access is denied
This helps guests manage their movement within the venue and improves entry efficiency. By default the color of entry scan success is green and Error or No Entry shows Red
FAQs
What happens if someone runs out of scans?
If the ticket has reached its scan limit, access will be denied at that Control Area unless updated by the organizer.
What happens if a ticket is scanned at the wrong Control Area?
The scan will fail unless the ticket’s Control Pool is linked to that Control Area. This ensures guests only access permitted areas.
Can I allow unlimited re-entry for VIPs?
Yes. Set the Scan Configuration to -1 for unlimited scans. This can be applied to any Control Pool.
What if I need to add a new area during the event?
You can create a new Control Area and link it to the existing Control Map. Then assign the necessary Control Pools to that area.