If you need to create a large number of independent tickets at once, you can use the Import Tickets feature. This allows you to upload a CSV file to generate tickets in bulk.
Imported tickets are not tied to an order, meaning no Order ID will be created.
This method is commonly used for large staff groups, guest lists, sponsors, or partner allocations.
✅Why This Matters
Allows organizers to create hundreds of tickets quickly
Keeps tickets organized through batch grouping
Reduces the need to manually create tickets one by one
🎟️ Importing Tickets
From your dashboard, open Guests from the side panel.
File Requirements
File must be in CSV format
Maximum file size: 5MB
Maximum records: 1000 rows per import
Required Columns
The following columns must be included in the CSV:
Quantity
ticketName
Note: Valid ticket names are listed on the same page. Ensure they are entered exactly as shown.
Optional Columns
You may also include:
First Name
Last Name
Email
Phone Number
Batch ID
Important:
If an email is provided:
The system will search for an existing user.
If none is found, a new user will be created.
If a user exists, the tickets will be linked to their ACO.
Batch ID is used to group related tickets.
If not provided, the system will automatically generate one.
You will receive an email notification once the process is complete. Each order creation typically takes around 10 seconds.
🔗 Linking Tickets to a Customer (Optional)
You can link them to a customer account. This allows the customer to access and manage the tickets.
From your dashboard, go to Guests → Guest List.
Tip: You can identify them using the Ticket Type and Batch ID.
In the search bar, locate the customer using:
User ID
Customer Name
Email Address
🔗Linking Tickets to RFID
You can link tickets to an RFID tag for scanning or access control
From your dashboard, go to Guests → Guest List.
In the Actions column on the right side of the row, click the Link icon (chain icon).
A prompt will appear where you can link the RFID tag to the ticket.
FAQs
What happens if my CSV file has formatting errors?
If the CSV file contains formatting issues or invalid values, the import may fail or skip certain records. Make sure the file follows the required format and column names exactly before uploading.
Can I import multiple ticket types in one CSV file?
Yes. As long as the ticketName values match valid ticket products, you can include different ticket types within the same CSV file.
Can I upload multiple CSV files for the same event?
Yes. You can upload multiple CSV files if you need to import more than the allowed 1000 records per file.
Can I still link imported tickets to customers after the import?
Yes. Even if tickets are not linked during the import, you can link them later through the Guest List.
Can I assign different Batch IDs in the same CSV file?
Yes. Each row in the CSV can have its own Batch ID, allowing you to group different sets of tickets within the same import file.