Unlock codes (also referred to as passwords) allow you to restrict access to specific ticket types, ensuring that only customers with the correct code can view and purchase them. This feature is ideal for VIP tickets, presales, exclusive offers, or private invitation-only events.
This guide will walk you through creating an unlock code and applying it to your tickets.
✅ Why This Matters
Protect exclusive ticket inventory by ensuring only authorized attendees can purchase specific ticket types
Reduce accidental purchases by preventing ineligible customers from accessing restricted tickets
Simplify event management by keeping public and exclusive ticket sales within the same event
Automate ticket availability by scheduling when tickets become locked or unlocked
Create a smoother purchasing experience by allowing eligible attendees to unlock tickets with a simple code
Before You Begin
Before applying an unlock code to a ticket, make sure you have already created the ticket in your event.
Setting Up the Code or Password
Name of Code – Enter a name to help you identify the unlock code.
Unlock Products – Select the ticket(s) that this unlock code will grant access to.
Codes – Enter your unique code or password, then press Enter. You can share this code with the intended audience so they can access and purchase the locked tickets.
Apply the Unlock Code to a Ticket
Find the ticket you want to restrict and click the Edit ✎ (pencil) icon
Lock Start Date – The date and time when the ticket becomes password-protected. From this point onward, only customers with the unlock code can purchase the ticket.
Lock End Date – The date and time when the ticket becomes publicly available again, allowing all customers to purchase it without entering a code.
Tip: If you're using ticket tiers that become available at different dates or times, you can use the lock start and end dates to match each tier's sales schedule.
Verify Your Setup
To confirm that the unlock code has been successfully applied:
Click View Event in the upper-right corner of the Event Dashboard. You will be redirected to your event page.
Locate the ticket you configured and verify that it displays the 🔒 lock icon, indicating that the ticket is protected by an unlock code.
You can also perform a test checkout to see if it works.
FAQs
What's the difference between the unlock code name and the code itself?
The Name of Code is for your reference within the Event Dashboard. The Code is the password that attendees enter to unlock and purchase the restricted ticket.
Can I use the same unlock code for multiple tickets?
Yes. When creating or editing an unlock code, you can select multiple tickets under Unlock Products, allowing the same code to unlock more than one ticket type.
What happens if I don't set a Lock Start Date or Lock End Date?
If you leave these fields blank, the ticket will remain locked until you manually change its lock configuration or remove the assigned unlock code.
Can attendees see locked tickets without the unlock code?
Yes. Locked tickets will appear on the event page with a 🔒 lock icon, but attendees cannot access or purchase them unless they enter the correct unlock code.
What happens after the Lock End Date?
Once the Lock End Date is reached, the ticket is automatically unlocked and becomes available for all customers to view and purchase without entering an unlock code.
Can I edit or remove an unlock code after it's been created?
Yes. You can update the unlock code, change the tickets it applies to, or remove it entirely by editing the promotion or updating the ticket's Lock Configuration in your Event Dashboard.
Can I have multiple unlock codes for the same ticket?
Yes. You can assign multiple unlock codes to a single ticket, allowing different groups of attendees to use different codes to access the same ticket.