The Sales by Add-on report is an order-level export that breaks out every add-on included with a ticket purchase, listed in the order the order was created. Add-ons can be physical merch — shirts, cups, caps, mugs, and similar items. Rather than showing tickets or promotions, this report is organized around whatever extra selections a customer made, making it the go-to report for understanding what's attached to a ticket beyond the ticket itself.
Each row in the report represents a single add-on unit, so an order that includes 6 shirts will appear as 6 separate rows (sharing the same Order ID), rather than being rolled up into one. Financial fields like Total Paid reflect the order's total, repeated across each of that order's add-on rows, rather than a value split out per individual add-on.
📑 What Information It Contains
The exported CSV includes detailed order and customer data for every add-on included in your selected date range:
Order details
Order ID / Customer ID – Unique identifiers for the order and the purchasing customer. The same Order ID will repeat across multiple rows if that order included more than one add-on.
Order Created – Timestamp showing exactly when the order was placed.
Status – The payment status of the order (e.g., Payment Succeed).
Payment Type – How the order was completed (e.g., Paid, RSVP).
Source – Where the order originated (e.g., Consumer-facing checkout).
Customer details
First Name / Last Name / Full Name – The purchaser's name.
Email / Mobile – Contact information for the purchaser.
Street Address, Unit/Apt Number, City, State, Zip Code, Country – Billing or shipping details, if collected.
Financial details
Ticket Quantity – Number of tickets included in the order.
Total Paid – The full amount the customer paid, including fees.
Total Face Value – The base price of the tickets before fees.
Net Revenue – Revenue earned after discounts.
Order Discount – Dollar amount deducted from the order as a result of the promotion.
Total Merchant Paid Fees / Total Customer Paid Fees – Fee amounts, split out by who absorbed them.
Product & promo details
Product Name / Parent Product Name – The specific ticket or item purchased, if captured on the order.
Fulfillment Type – How the ticket is delivered (e.g., mobile, will call).
Promotion / Discount Code – The specific promo or discount code used on the order.
Extras – The specific add-on selection included on this row. This can be a merch item and variant (e.g., "Addon: shirt + (medium)") or a registration-style question and response (e.g., "Addon: Are you attending the Welcome Reception? + (Yes, I plan to attend)").
Other
Ticket Lock Completion Date – Relevant for orders on a payment plan.
Order Notes / Reference – Internal notes or reference numbers tied to the order, if any.
🎯 What It Can Be Used For
Because this report isolates every add-on included with a ticket purchase, it's a flexible tool for more than just tracking totals:
Merch Demand Tracking: Group rows by Extras to see exactly how many of each add-on (and which variant, like size or color) were sold.
Fulfillment & Inventory Planning: Use add-on counts broken out by variant to plan print runs, stock levels, or pickup/shipping logistics ahead of your event.
RSVP & Attendance Planning: For registration-style add-ons (e.g., reception attendance, guest counts), tally responses to plan headcounts for receptions, workshops, or other add-on events.
Customer-Level Add-on Lookup: Cross-reference Order ID and customer details to see exactly which add-ons a specific purchaser included with their order.
How to Generate a Sales by Add-on Report
Log in to your account and navigate to your Event Dashboard.
On the side panel, click Reports to reveal a list of available report types.
You can choose the timeframe for your report:
Click All Time and select from the available options.
For a specific date range, select By Date, then pick your start and end dates from the calendar.
If you only want to see results for a specific add-on, use the filter option to select the add-on type you want to isolate. Leave this unfiltered to include every add-on used during the selected date range.
Once your date range and filters are set, click Export > Yes. EVENT Live will email the comprehensive report to your registered email address.
This guide makes it easy to track exactly what add-ons your customers are buying, so you can plan inventory and fulfillment with confidence.