Sometimes, organizers want to offer merchandise or additional items alongside their tickets—such as t-shirts, hoodies, caps, or other event-related products. The Add-On feature allows you to easily create and manage these optional (or required) extras during checkout.
With this feature, you can configure the following:
Add-On
Add-On Attributes
Add-On Fees
Add-On Media
Why Add-Ons Matter
💰 Boost Revenue – Earn more per order with merch and extras
🛍️ Better Experience – Easy, all-in-one checkout for customers
📊 Smarter Planning – Know demand and manage inventory better
🎨 More Personalization – Offer sizes, styles, and options
⚡ Faster Operations – Reduce lines and speed up on-site sales
📈 Upsell More – Promote bundles and premium add-ons
🧢 Build Your Brand – Turn merch into lasting promotion
Adding an Add-on
Follow these steps to create a product add-on:
From your Event Dashboard, go to Tickets > Create Tickets
Required Fields
Name (e.g., Shirt, Cap, Mug)
Label
Type
Price
Optional Fields
Sale Start and End Date/Time
Maximum Quantity
Available Quantity
Target Quantity
Description
Conditional Field
Is Required - When enabled, customers must select this add-on when purchasing the ticket
Once created, the add-on will be disabled by default
Enable it under the Status column to make it available for purchase
Configuring Add-on Attribute
Add-On Attributes allow you to offer variations for your products (e.g., shirt sizes or different designs). This is optional and depends on your use case.
Required Fields
Name (e.g., Small, Medium, Large, XXL)
Label
Type
Price
This is added on top of the base add-on price
Leave blank if there is no additional cost
All remaining fields are optional and can be configured as needed
Adding an Add-on Fee
Add-On Fees allow you to apply additional charges separate from the add-on’s base price.
Adding Add-On Media
You can upload images for your add-ons to improve visibility, especially on the Point of Sale in the EVENT Live Pro App. This helps both staff and customers easily identify products.
Click Upload Media and select one or more images
Click Reorder Media to arrange the display sequence
Testing Your Add-On
Before going live, it’s recommended to test your setup:
Verify:
Add-on visibility
Pricing
Attribute selections
Overall checkout experience
This ensures everything is working correctly and provides a smooth experience for your customers.
FAQs
Can I make an add-on available only to certain ticket types?
Yes! You can assign add-ons to specific tickets so only those buyers see them.
Can I offer free add-ons?
Absolutely. Just set the price to $0 when creating the add-on or attribute.
Can customers edit their add-on choices after purchase?
Usually, changes are only allowed before the event or before the order is fulfilled. It is highly advise to contact support@eventliveus.com regarding changes in the add-ons after purchase.
Can I limit how many of a certain add-on a customer can buy?
Yes, you can set Maximum Quantity for each add-on to prevent over-purchasing.
Will add-ons appear in reporting and sales data?
Yes, add-ons are tracked separately, so you can monitor sales, revenue, and inventory for each item.
Can I schedule add-ons to go on sale later?
Yes, use the Sale Start/End Date fields to control when an add-on becomes available.