Once your tickets are created, you will need to add them to Ticket Channels to make them visible on your event page, Box Office, or Point of Sale. Ticket Channels help organize how your tickets are displayed, making it easier for customers to browse and select the options they need.
Creating Web Channels
You will automatically be redirected to the Web Channel section where you can create and manage your channels.
Name of Ticket Channel
(e.g., VIP, General Admission, Group Sales)
This helps organize your tickets so customers can easily find what they are looking for.Layout Type
List – Displays tickets in a simple vertical list with no images.
Carousel – Displays tickets in a scrollable carousel format and allows you to add images.
Description
Provide additional details about the channel if needed.
Adding Tickets to Web Channels
Select the product (ticket) you want to add to the channel
This determines the display order of tickets on the web page (lower numbers appear first).
To remove a ticket, click the trash icon under the Actions column
Note: If you clicked Add Item but did not select a product, you will not be able to save.
Once tickets are added, the following options will become available:
Delete – Removes selected products from the channel
Reorder Items – Opens a reorder tab where you can drag and drop tickets to adjust their display order
List Type vs Carousel Type
The List layout displays tickets in a straightforward vertical format, making it ideal for events with multiple ticket types where clarity and quick comparison are important. It allows customers to quickly scan ticket names, prices, and details without distractions.
In contrast, the Carousel layout offers a more visual and interactive experience by displaying tickets in a horizontal, scrollable format. It also allows you to add images, making it perfect for highlighting premium tickets or creating a more engaging and branded presentation.
Adding Image to Carousel Type Listing
To fully utilize the Carousel layout, you can add images to your tickets:
Verifying Ticket Channel Setup
To ensure your Ticket Channels are properly set up and displayed correctly:
If tickets appear on the event page, that means that it is now visible and can be purchased
If tickets are randomly listed, kindly revisit the arrangement of the tickets in the Ticket Channels and reorder them accordingly
Why This Matters
🎯 Improves customer experience by making tickets easier to find and compare
⚡ Helps customers quickly complete their purchase, reducing drop-offs
🌟 Allows you to highlight important ticket types (e.g., VIP, Early Bird)
🔝 Ensures your most relevant or high-priority tickets appear first
🧹 Creates a cleaner and more organized event page
🖼️ Enhances visual appeal when using Carousel layout with images
🧩 Reduces confusion by grouping similar tickets together
🎛️ Gives you better control over how tickets are presented across channels
FAQs
Why can’t I save my Ticket Channel after clicking “Add Item”?
If no product was selected after clicking Add Item, the system will prevent saving. Make sure all rows have a valid ticket.
Will removing a ticket from a Ticket Channel delete it completely?
No, it only removes the ticket from that specific channel. The ticket remains in your system.
How do I control the order of tickets?
You can assign row numbers or use the Reorder Items feature to drag and drop tickets into your desired order.
Can I change the layout after creating a Ticket Channel?
Yes, you can edit the Ticket Channel anytime and switch between List and Carousel layouts.
Why is my Carousel image not showing?
Make sure a Product Card Image has been uploaded under the Design & Layout section of the ticket.
Do Ticket Channels affect ticket availability?
No, they only control how tickets are displayed. Availability is managed in the ticket settings.
Is there a limit to how many tickets I can add?
There is usually no strict limit, but it’s best to keep the number manageable for a better user experience.
Can I preview the changes before going live?
Yes, use the View Event button to preview how your tickets will appear.
What happens if I don’t assign a row number?
The system may automatically arrange tickets, which could result in an unintended order. It’s recommended to assign rows or reorder manually.